Droptour's homepage screen for mobile phone by Daniel Collins

MY ROLE

  • Co-Founder
  • UX Research
  • Product Design
Overview of Droptour's product

AN OVERVIEW

DropTour is a platform, that connects people who have knowledge of a local area in Ireland with people who want to pay for this local knowledge. Dropotur came about, becasue as part of my High-Tech Entrepreneurship module at Dublin City University, we had to come up with a high-tech business idea. Whilst travelling in Portugal in the summer of 2015 I realised that the truly best way to experience a new place was through the eyes on a local. So in my final year at Dublin City University I had the opporutnity to work on this idea as a team of four.

FOMO - Fear Of Missing Out by Daniel Collins

THE PROBLEM

I found out from my research that people who are travelling miss out on authentic local experiences. So many people come away from their travels feeling FOMO (Fear of Missing Out). Also, there are so many people who have a unqiue perspective of their local area and who are unemployed.

The homepage screen for Droptour across multiple devices such as phone, table, laptop, desktop PC by Daniel Collins

THE SOLUTION

It was clear from our problem that we wanted to improve travellers experiences of a local area in Ireland. So we came up with the solution of creating a web based application platform that would allow people who had knowledge of a local area to advertised their local knowledge online to people who would want to pay for their local knowledge. This web based application could be used as a mobile applicaiton and on a web based browser.

A typical Droptour user checking their iPhone

THE USER

With Droptour there is more than one type of user. In order for this platform to work we need locals with the knowledge and then we need the people who want that local knowledge. So we broke it down into groups - tour guides, also known as 'Drop Guides', and tourists/travellers. In each group I created different user personas.

THE PERSONAS

ALEX

A Droptour user called Alex

Background

Alex is a qualified brick layer. He is 35 years old & is currently living at home with his parents in Bray, Co.Wicklow in Ireland.

Problem

With the recession hitting Ireland and the economic downturn, work has dried up for Alex.

Opportunity

Alex has a well of knowledge about the local history of Bray as this is where he grew up.

Solution

Develop a platform which can connect Alex with people who want history knowledge of Bray.

JERRY & MAY

A couple made up of Jerry & May which use Droptour

Background

Jerry & May are a couple from New York, USA in their 50's. They are travelling throughout Ireland for a 3 week vaction and plan to spend 3 days in Bray, Co. Wicklow as Jerry's great grand parents were born there. They would like to find out about the local history of Bray.

Solution

Connect Jerry & May with Alex.

NICOLA

A Droptour user called Nicola

Background

Nicola was born in Monrovia, Liberia & lived there until she was 18. She then travelled to Ireland to become an asylum seeker. After she was granted asylum she moved to Bray, Co.Wicklow. She wants to intergrate with the community quickly.

Problem

How can Nicola pay for this service if she hardly has enough money to pay for her food?

Opportunity

Build a feature on the Droptour that enables users to donate for causes just like helping Nicola to integrate into her new society.

Solution

Provide Nicola with a local experience of Bray.

THE OPPORTUNITY

So from our research the opportunity was clear. We could charge a comission fee of 20% for every tour executed using our platform if we connect tourguides, tourists & potentially asylum seekers. All we had to do was created the platform. So, I worked on creating an MVP.

WIREFRAMES

BOOKING A TOUR

A wireframe userflow of how to book a tour on Droptour by Daniel Collins

SIGNING UP AS A TOUR GUIDE

A wireframe userflow on becoming a Droptour tour guide by Daniel Collins

KEY TAKEAWAYS

  • Fail fast.
  • Always look after intellectual property.
  • If you want to build an exceptual MVP you're better off hiring professionals (if you can afford it).